Club16 Trevor Linden Fitness and She’s FIT! we are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Canadian privacy laws.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Address
- Email address
- Telephone or mobile number
- Date of birth
- Payment and billing information
- Membership and account information
- Information submitted through contests, promotions, surveys, appointments, or trial passes
We may also collect information regarding your interactions with our clubs, website, services, and communications.
How We Use Your Information
We use your information to:
- Process memberships, payments, and transactions
- Provide membership services and customer support
- Schedule, confirm, and manage appointments
- Communicate important account or membership information
- Send promotional offers, club updates, and event information where consent has been provided
- Improve our services, programs, and member experience
- Meet legal and regulatory requirements
Email, SMS, and Marketing Communications
With your consent, we may send you emails, text messages, or phone communications regarding memberships, promotions, club updates, events, and wellness-related information.
You may withdraw your consent at any time by:
- Replying STOP to a text message
- Clicking Unsubscribe in an email
- Contacting us directly
Message and data rates may apply.
When you opt in to receive SMS messages, we maintain a record of your consent in accordance with Canada’s Anti-Spam Legislation (CASL). Message frequency varies and is limited to approximately 4 messages per month. You can reply STOP at any time to unsubscribe, or HELP for assistance. We use your mobile number solely for the communications you have agreed to receive.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers who assist us in operating our business, processing payments, managing memberships, delivering communications, or providing technology services. These providers are required to safeguard your information and may only use it for authorized business purposes.
We do not sell, rent, or share mobile opt-in information or SMS consent with third parties for their own marketing purposes.
We may disclose information when required by law or when necessary to protect the rights, safety, property, or security of Club16, our members, employees, or others.
Protecting Your Information
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or loss.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete, subject to applicable legal requirements.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact: