Help Centre

Our memberships come with no contract or long-term commitment. If you wish to cancel, simply provide one full calendar month’s notice by emailing [email protected] or by visiting your local club.

If you have financed personal training and committed to a one-year program, please speak with a club representative for assistance.

It’s really quick and easy to join Club16! Join now and find a convenient Club near you, or head in person and join through one of our representatives who can answer any of your questions and show you around the facility (we recommend an appointment).

Enrolling members must be at least 13 years of age.  Members who are 18 years old or younger must enroll with a cosigner.  Members who are 15 years old or younger must be accompanied by a parent/guardian throughout their workout.

Yes! You can experience the club before committing by signing up for a 3-day guest pass or a $20 drop in. Should you join within 7 days of your paid drop in, simply bring in your receipt to be credited towards your membership.

Yes you can train with another person, please ensure you are following our hygiene guidelines including wiping equipment before and after use and sanitizing your hands. 

Yes, all of our Clubs offer free wi-fi.

Yes, Personal Training is available in all 17 of our Club16 Trevor Linden Fitness and She’s FIT locations! Our Certified and Licensed Trainers provide personalized exercise and instruction plans no matter your fitness level. We offer a variety of different plans so it can work with everyone’s budget.

Sign up for a free consultation here, or in Club,

Yes all of our Clubs have a private She’s FIT area within the facility!

The majority of our club locations offer free parking for members. However, a few locations have unique parking arrangements:

• Downtown Vancouver: Discounted metered parking is available inside the club.
• Maple Ridge: 2 hour Complimentary parking is available with machine validation inside the club.
• Metrotown: Parking requires the purchase of an annual pass for just $25.

If you’re visiting a specific location, feel free to reach out and we’ll be happy to confirm the parking details for that club.

As a member, you are given the freedom to choose which day of the week your bi-weekly dues are billed on. It must be a minimum of 3 days from the start of your membership.

The VIP Membership gives you access to premium wellness and recovery amenities, along with full club access:

• At She’s FIT! locations: Enjoy red light therapy, hydro massage, tanning, and unlimited access to all club locations.
• At Club16 locations: In addition to red light therapy, hydro massage, and tanning, you’ll also have access to our infrared sauna and all Club16 and She’s FIT! clubs.

It’s the perfect option if you’re looking for enhanced recovery, variety, and maximum flexibility.

Yes! Your safety is a top priority for us. We look for proper lighting and easily accessible parking for members, and we also provide video monitoring in the facility. Each location is staffed by well-trained, highly skilled professionals who have club safety within their mandate.

The Club16 Elite Plus and VIP Membership allows members to use all Club16 and She’s FIT! (female only) locations. Otherwise if you purchase the regular membership this would be valid for 1 location.

Yes, you will be issued an individualized membership card. Showing your card to the front desk each time you visit allows us to offer our members the best security and services possible. If you lose your card, you must purchase a replacement for $20.00 to visit any facility.

Unfortunately, once your agreement is signed and the date has been selected it cannot be changed.

No. Our direct debit bi-weekly dues system is what ensures accuracy, efficiency and security for our members.

We have confidence in the quality of our services, but we understand that circumstances may change. Cancelling is a breeze—simply submit your written 30-day notice by visiting the Club and signing a cancellation notice, sending an email to or calling our partners at ABC Fitness ([email protected], 1-888-827-9262). You can also opt for the traditional route and mail your cancellation notice via registered mail to your home Club. If you are currently on a term membership, please drop by your home club to review your account details.

Yes, you can pay a minimum of 12 months of bi-weekly payments dues paid in full. If you do this, after you complete the term you paid for you will be month to month member paying biweekly unless you follow the cancellation policy before your upfront paid term has ended.

Yes, we offer upgrades on all memberships except fixed term ones, please speak to our Team to learn more about upgrades.

All members must wear clothing and footwear that is appropriate for working out. This means that you cannot wear sandals, other casual shoes, or work shoes. Dress in clothing that keeps you comfortable and cool and allows you to move. We recommend appropriate athletic cross- training shoes so members can access all areas of the club. We also recommend t-shirts, shorts, workout tights, and sweatpants. Check out the awesome brand name fitness apparel at each Club16 Trevor Linden location.

Yes:

• Enjoy your workout and let others enjoy theirs.
• Members must wear proper footwear during their workouts to promote safe exercise and reduce the chances of injury.  Proper footwear must be well-fitting and closed-toe, including slip-on, tie-up, or velcro athletic shoes, while on the exercise floor.
• Refrain from bad language, dropping weights and absolutely no chalk allowed on the exercise floor.
• No gum chewing allowed on the premises.
• Return equipment to proper area after use.  All dumbbells and weight plates returned to racks.
• Gym bags, purses and belongings are not permitted in the exercise area of the club.
• Please wipe down equipment after use.
• Club Photography – Photos of club members and staff without their permission is not permitted.
• Use of lockers is on a daily basis.  All contents will be removed after closing.  A lock is required.

During peak times, keep to the 20 minute time limit on the cardio equipment

Please let our Team know as soon as possible, we will hang on to missing items for up to 2 weeks.

We do our best to return lost items, but we can’t be held responsible for your personal property while at the Club.

We understand that this can happen now and then, simply log into our app and you can make the payment on the app the day it is due.

By purchasing Price For Life at the time of joining you can guarantee to keep your bi-weekly dues at the same rate.

Your first payment will be taken by debit or credit card when you join according to your membership agreement and following payments will be taken by Direct Debit bi-weekly every 14 days after.

Absolutely. With Club16, you’re free to pick and choose according to what location is most convenient to you.

Definitely, and sometimes you’ll have the chance to win some great prizes so keep an eye out for refer a friend contests!

We have a large free weight and selectorized machine area in our Clubs- dumbbells go up to 90 pounds and weight plates up to 45 pounds.

We offer Certainty Wipes, alcohol free pre-moistened wipes designed to wipe away other germs from the equipment you are working out on daily. The wipes are thick, strong and able to stand up to vigorous use, eliminating odors, germs and airborne chemicals.

We also ask all members must carry their own individual towel with them at all times, you may purchase one at reception if needed.

Yes, our locker rooms have private showers within the changing area.

Our Metrotown location has a sauna which is provided free of charge to all members.

Yes. You bring the lock (or buy one at the front desk), and we provide full locker room facilities, private changing booths, and private showers.